Benefits, Debt, Legal and Housing Advice

Age UK – K&C Branch

Provide a range of services to help over 55s to stay independent in their own home, including befriending, social activities, escorting, practical help, shopping and decluttering services. They can also offer assistance with benefits, social care needs, and energy efficiency/ fuel poverty.

Lots of information can be downloaded from the main Age UK website.


A: 1 Thorpe Close, London, W10 5XL

T: 020 8969 9105


Citizens Advice

Offer free, confidential information and advice to assist people with money, legal, consumer and other problems.


A: K&C Branch – 2 Acklam Rd, London W10 5QZ

T: 03444 111 444

Community Living Well (Navigator Service)

For people over 16 who experience mental health problems whilst under the care of their GP, and their carers. Offer short term support, usually up to six sessions. which can include:

  • Practical support with a range of issues e.g. benefits, debt, housing options, access to health and social care services and other rights and entitlements
  • Support to access specialist advice and information
  • Support to take steps to improve physical and mental wellbeing
  • Links to Psychological Therapies, Employment and Peer Support where this is helpful

Professional or self referrals accepted by phone or online.


T: 020 3317 4200

Crosslight Advice

An independent charity in West London whose aim is to combat poverty and hardship caused by unmanageable debt and lack of financial capability. Offer individual debt advice, money education as well as budgeting workshops.

Self referrals and professional referrals accepted – by phone or via a online form. Three branches in K&C where people can attend sessions.


T: 020 7052 0318

Debt Advice Foundation

National debt advice and education charity offering free, impartial, confidential support and advice to anyone worried about loans, credit and debt.


T: 0800 043 40 50

Depaul UK

Charity that aims to support young people (16-25 years) by:

  • Offering a safe place to stay in a crisis
  • Helping them take steps from homelessness into stable housing
  • Provide specialist long-term support to help get lives back on track

They can provide support with health issues, housing benefit problems and other challenges facing young people.


T: 0207 939 1235 /54 during office hours, 0808 808 4994 out of hours


Disability Benefits Centre

Gov.Uk website providing information about a range of benefits including:

  • Benefit calculators, how payments work, changes of circumstance, benefit fraud and appeals.
  • Universal Credit
  • Tax credits
  • Jobseeker’s Allowance and low income benefits
  • Carers and disability benefits
  • Child Benefit
  • Benefits for families
  • Heating and housing benefits

Also offer advice and information on claims that have already been made. 


Fire Safety and Smoke Alarms

London Fire Brigade wants to identify people eligible for a free home safety fire visit. Fire safety advice given and smoke alarms installed.

Eligible if: live alone/ in social housing/ have a mental, physical, learning disability/ are aged over 60/ single parents/ smokers/ use drugs and alcohol/ hoard.

To request a home visit call 0800 028 44 28, or email

Freedom Pass Application

For patients with severe mental illness who have been advised they cannot drive (e.g. due to symptoms/ medication). Need to be considered unlikely to make an improvement in this respect for next twelve months.

Apply via RBKC Council.



Provides free information for lone parents on issues including maintenance, tax credits, benefits, work, education, legal rights, childcare and holidays. They also provide information about other organisations and local groups who may be able to help and offer volunteering opportunities. 


T: 0808 802 0925


London Irish Centre

Crisis & Support Grants for Irish people in London in order to relieve hardship. The Society distributes money by way of small grants to Irish people in London who are in need. The grants range from £50 to £250 and are given for the following purposes:

  • To provide items of clothing or footwear
  • To provide essential items of household equipment
  • To give emergency support for winter heating needs
  • To pay for funeral travel expenses
  • To support moves to new accommodation
  • To support convalescence
  • To provide special educational items


A: 50-52 Camden Square, London NW1 9XB

T: 0207 916 2222


Migrants Organise

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Offers an enabling community programme for asylum seekers, migrants and refugees living in London. Run weekly activities that encourage socialisation and build skills e.g. English classes, poetry, sewing, walking, youth and health and wellbeing groups. Can also provide individual advice and support for issues such as asylum support, employment, housing and welfare benefits. Weekly immigration advice sessions are provided by a barrister.

Their Transforming Lives project is a mentoring scheme for those who are particularly isolated, in need of extra support or dealing with mental health problems. Mentees are placed with a mentor who speaks the same language and who can help them to access services, learn new skills and build confidence. Meet on a weekly basis for six months.


A: 2 Thorpe Close, London, W10 5XL

T: 020 8964 4815



Mental health charity delivering mental health advice, information and news, with an online directory of local branches providing information and services.

They offer legal advice via email. 


T: 0208 519 2122, 0300 123 3393 (Info Line)


Money Advice Service

Free and impartial money advice, set up by the government. Offers advice and guides to help people improve their finances, tools and calculators to help them keep track and plan ahead and support in person, over the phone and online.


T: 020 7943 0500 or 0300 500 5000 – Advice Line


North Kensington Law Centre

Provides a free and independent specialist legal service to the community and promotes access to legal rights and equality of opportunity. Main service areas are welfare benefits, housing, immigration & asylum and employment.

Has a drop in service Monday to Friday 10am to 5pm.


A: Unit 13, Baseline Studios, Whitchurch Road, London, W11 4AT

T: 020 8969 7473



Legal advice centre for K&C residents. Can give advice about benefits, housing, debt, employment rights, as well as legal advice. Operate via telephone advice lines, drop in sessions and appointments.


A: 298 Old Brompton Road, London SW5 9JF

T: 020 7373 4005

RBKC Antisocial Behaviour Team

To report antisocial behaviour:


T: 020 7361 3000

To report noise nuisance:


T: 020 7361 3000

RBKC Benefits Service

A service that is responsible for administering Housing Benefit and Council Tax Benefit. They can also provide advice on other benefits to which someone may be entitled.


A: Customer Service Centre, Town Hall, Hornton Street, London W8 7WB

T: 020 7361 3006


River House Resource Centre

A community centre based in Hammersmith, open to anyone living with HIV and living in London. Proof of diagnosis and address will be required (see website for details).

They provide a large and diverse range of services aimed at supporting people in all aspects of their physical, medical and emotional well being. These include services such as nursing advice, counselling, benefits and legal advice, complementary therapies and educational courses, plus a delicious meal each week day. They also offer befriending and advocacy services.


A: River House, Furnival Gardens, off Rutland Grove, London W6 9DJ

T: 020 8753 5190 or 07763 768 345/6



National telephone advice line staffed by specialist housing advisers. Offer advice about:

  • Homelessness
  • Private renting
  • Tenancy deposits
  • Repossession
  • Eviction
  • Repairs
  • Benefits
  • Council housing


Telephone: 0808 800 4444


Step Change

A charity that provides free, independent and practical solutions to anyone experiencing problems with debt.


Tel: 0800 138 1111

Stonewall Housing

Specialist lesbian, gay, bisexual and transgender (LGBT) housing advice, advocacy and support. Can offer advice:

  • if you are homeless or if at risk of becoming homeless;
  • if your family relations have broken down due to sexual orientation or gender identity;
  • if you’ve been victimised or harassed;
  • if you need to escape from domestic abuse;
  • if you need advice about a dispute with your landlord;
  • if you need advice with your housing benefits


T: 020 7359 5767 (10am-1pm)


Drop-in advice sessions: N1, NW1, W1D


A national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.


T: 0808 802 2000

World’s End Neigbourhood Advice Centre

Provides a free, confidential, impartial advice and information service. It provides generalist advice on housing, debt, welfare benefits and immigration to residents of Kensington and Chelsea. 

A drop in service operates for quick queries on Monday, Wednesday and Friday 10.30am – 1pm. Other times by appointment – please call to arrange.


A: 2 World’s End Place, World End Estate, London, SW10 0HE

T: 0207 351 5749