Crisis Services and Helplines

CALM (Campaign Against Living Miserably)

Organisation raising awareness of depression and suicide among young men aged between 15-35 years old. Offers support via a helpline or webchat facility. Also lots of information available about issues particularly affecting men.


Helpline: (5pm – midnight)
London 0808 802 58 58
Nationwide 0800 58 58 58

Webchat via:

CNWL Single Point of Access (SPA)

A telephone service delivered by Central and North West London (CNWL) NHS Foundation Trust that provides mental health crisis support and signposting to residents of Brent, Harrow, Hillingdon, Kensington and Chelsea, Westminster and Milton Keynes. It operates 24/7/365, and is open to children and adults, as well as carers and family members concerned about someone.

If you/ your loved one is already under the care of a CNWL mental health team, during office hours the first point of contact should be with their care co-ordinator or lead professional. SPA can be contacted out of hours for crisis support and advice.

Tel: 0800 0234 650

Typetalk (chat app): 18001 0800 0234 650

Information leaflet available here

Downloadable crisis card available here


A suicide respite centre that aims to fill a gap in services, between the medical support of the NHS and the helplines and drop-in centres of the voluntary sector.

Offer a free 4-night/5-day stay, and the opportunity to be befriended and heard in complete confidence, without judgement and with compassion and warmth. The person will need to engage with the team via phone calls for up to a fortnight prior. No catchment area.


A: 72 Moray Road, Finsbury Park, London, N4 3LG

T: 020 7263 7070 (10am-6pm)



A confidential listening, support and practical information service for university students in London and beyond. Open from 6pm to 8am every night of term.

T: 0207 631 0101
Webchat via website
Skype Phone: londonnightline
Skype Chat:
Text: 07717 989 900


Provides confidential help and advice to children and young adults (under 35 years) who are feeling suicidal – and to anyone worried about a young person.


T: 0800 068 4141 (9am to midnight)

Text: 07860 039 967



Provides 24/7 confidential emotional support to any person, irrespective of race, creed, age or status who is in emotional distress or at risk of suicide.


T: 116 123



National telephone helpline providing information and support for anyone affected by a mental health crisis, including families and carers. Also provides email support on the website. It has a database of local services, and provide the latest information on treatments and mental health legislation.


T: 0300 304 7000 (4.30pm-10.30pm daily)

M: 07984 967 708 (to leave a message)



A crisis text line offering 24/7 support to those who feel they need immediate help.

By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.

Can be used by anyone, of any age in the UK. Free from all major networks.


T: Text SHOUT to 85258

The Mix

Charity that provides free, confidential support and information to young people aged between 13 and 25 years via online, social and mobile platforms. Cover a wide range of issues, including mental health problems. Offers crisis support via text, as well as peer support and counselling services.


T: 0808 808 4994 (4pm-11pm)

Crisis Text Messenger Service: Text ‘THEMIX’ to 85258 (24/7 service, response within five minutes)

Webchat and Email: via website

The Silver Line

A confidential, free friendship and helpline for older people across the UK. Open every day and night of the year. A specially-trained team:

  • Offer information, friendship and advice.
  • Link callers to local groups and services.
  • Offer weekly friendship calls with volunteers. Letter writing also available.
  • Protect and support older people who are suffering abuse and neglect.

68% of calls to the helpline are made at night and weekends.


Helpline: 0800 4 70 80 90

999 or A&E

For mental health emergencies where immediate help is required.

For example:

  • Concerns about safety of themselves or others
  • Close to acting on suicidal thoughts
  • Serious self harm e.g. overdose